Payment methods

All items are priced in UK Pounds Sterling (£). We accept Visa, Delta, Mastercard, Switch, Solo and Connect cards. All card transactions are channelled through our secure server which is encrypted. You can also place and pay for your order by telephone. You may fax or e-mail orders with a request that a member of the sales team call you to obtain card details. For other information please contact Accounts Department on 08456 588970.

Credit/Debit Card Security

Sites secured by GeoTrust SSL certificates are provided up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. No credit/debit card details are stored on this site. Please view the GeoTrust Certificate for further information.

Back-orders

If, at the time of order, real-time stock has been exhausted whilst still showing as available, you will be notified of the shortfall together with an anticipated time of delivery. You have the right to cancel in the event that the revised delivery date is unacceptable.

Delivery

Free delivery is given on all orders within the UK mainland. However, some excess carriage charges may be incurred on orders destined for the Highlands, Islands and Northern Ireland. Information on these excess charges can be obtained by email or telephone 08456 588970.

Delivery times

All large orders within the UK mainland are delivered FREE on a next working-day courier service. However, we utilize independent courier companies and, therefore, cannot be held responsible for late deliveries which may be outside our control. Many small packages are committed to Royal Mail recorded services. Customers, providing email addresses, will be notified when goods are shipped stating the method used with an expected date of delivery.

Warranties

All products carry full manufacturers' warranties. Using remanufactured or compatible products in your printer does not negate the original manufacturer's warranty unless failure in operation or damage can be directly attributed. It is important, therefore, to contact us prior to calling an engineer if it is felt that the ink, toner or drum supplied by us may be the cause of breakdown.

Returns Policy

All returns must be authorised and issued an RMA Returns Number. Items returned without an RMA will not be accepted. Goods must be inspected on receipt and any shortfall or damage reported immediately. All reported faulty products will be collected and returned to the manufacturer for testing and must be accompanied by an example of fault, wherever possible. Goods ordered in error cannot be returned if the box and/or seal have been opened. Goods ordered in error and unopened must be returned at customer's own expense and insurance cover within seven days of date of receipt having first obtained an RMA number. Customer must specify replacement with correct goods or refund.

Title of Goods

All goods remain the property of i-brother.co.uk until paid for in full.

Privacy Policy

Information provided to us through the ordering process is held strictly under the terms of the Data Protection Act 1998. Any concerns regarding individual privacy matters can be raised by contacting Customer Services Department on 08456 588970 or alternatively e-mail:

Price Waiver

i-brother reserves the right to notify customers of any website price inaccuracies or revisions. Should the price of any item appearing on your order vary you will be contacted prior to the implementation of any such order and given the opportunity to cancel. However, we recommend that you contact us to check our latest prices, as these can fall as well as rise. We are always seeking to lower prices and to improve our service, therefore, we welcome having direct contact with you and an opportunity to serve your best interests.

The above Terms and Conditions do not affect your statutory rights as a consumer.